Terms and conditions

• "Relmo Tech": Relmo Tech BV, provider of the robot and operator services.
• "Client": the natural or legal person who places a booking with Relmo Tech.
• "Robot": the humanoid robot, property of Relmo Tech BV.
• "Event": the event or activity for which the robot is deployed.
• "Operator": the certified Relmo Tech staff member who operates the robot on-site.

These general terms and conditions apply to all quotes, orders and agreements between Relmo Tech and the client. By confirming a quote, the client accepts these terms.

• Quotes are valid for 14 calendar days from the quote date, unless stated otherwise.
• A booking is final upon written confirmation by the client (e-mail is sufficient).
• Relmo Tech reserves the right to refuse a booking without stating a reason.

• All prices are exclusive of 21% VAT, unless stated otherwise.
• Upon booking confirmation, the full invoice is issued. The booking is only final upon full payment of this invoice.
• Payment must be made within the term stated on the invoice, and no later than 7 days before the event.
• In case of non-payment within the term, the reservation is automatically cancelled and Relmo Tech reserves the right to release the date. In case of late payment after a confirmed booking, a default interest of 10% per annum applies, plus a fixed compensation of 10% on the outstanding amount (minimum €50).
• Clients established outside Belgium are invoiced in accordance with applicable VAT regulations. For clients within the EU holding a valid VAT number the reverse charge mechanism applies; for clients established outside the EU the service is not subject to Belgian VAT.

• Cancellation more than 14 days before the event: refund of the full invoice amount minus €75 in administrative costs.
• Cancellation between 48 hours and 14 days before the event: 50% of the invoice amount is refunded.
• Cancellation less than 48 hours before the event: no refund will be issued.
• Cancellation must be made in writing via e-mail.

• The client provides a safe and accessible space for the robot and operator.
• The client ensures a power outlet (230V) is available at the venue.
• The client designates a contact person present at the event.
• The client informs Relmo Tech in advance of any specific requirements, restrictions or hazards at the venue.
• The robot may not be operated, touched or moved by third parties without the operator's permission.

• Relmo Tech is liable for damage to the robot caused by its own negligence.
• The client is liable for damage to the robot caused by negligence, misuse or failure to follow the operator's instructions.
• Relmo Tech is not liable for indirect, consequential damages or loss of profit.
• In the event of a technical failure, Relmo Tech will endeavour to find a solution on-site. If the event cannot proceed due to a proven technical failure, the client is entitled to a proportional refund.
• The maximum liability of Relmo Tech is limited to the invoice amount of the relevant booking.

Relmo Tech cannot be held liable for failure to fulfil its obligations due to force majeure, including but not limited to: illness of the operator, extreme weather conditions, road accidents, technical failures beyond Relmo Tech's control, or government measures. In the event of force majeure, Relmo Tech will notify the client as soon as possible and propose an alternative date.

• Relmo Tech branding remains on the robot at all times and is not removed or covered.
• Where the branding option is taken, the client's logo or that of its partners is applied alongside the existing Relmo Tech branding.
• Custom branding: we tailor RELMO's look to your brand.
• The client provides the logo file no later than seven days before the event, preferably as a PNG with transparent background or as a vector file.
• Where the custom message option is taken, the client provides the desired text no later than seven days before the event.
• In the event of late delivery, Relmo Tech cannot guarantee correct execution of the option concerned. The option remains payable.

• Relmo Tech reserves the right to use photos and videos taken during the event for its own promotional purposes, unless the client objects in writing before the start of the event.
• The client may share visual content from the event on social media, provided @relmo.tech is mentioned.
• It is not permitted to use visual content of the robot for commercial purposes without prior written consent from Relmo Tech.

Both parties undertake not to share confidential information with third parties without the prior written consent of the other party.

These general terms and conditions are governed by Belgian law. In the event of a dispute, the courts of the district of Antwerp have exclusive jurisdiction. The parties undertake to negotiate in good faith before initiating any legal proceedings.

Relmo Tech reserves the right to amend these general terms and conditions. The most recent version is always available at www.relmotech.be.